Life is golden for the Fairmont Sonoma Mission Inn’s Chief Concierge Jim Anderson, who just earned his membership in Les Clefs d’Or, the elite organization of the finest concierges in the world.
Impressively, Anderson has an answer for just about every question asked by any hotel guest. His job, after all, is to help people fulfill their every desire. Sadly, most of the requests he hears, he won’t share. And if he did, of course, he probably wouldn’t be wearing the crossed gold keys he now displays on his jacket lapels, assuring guests at the inn that they are dealing with a seasoned professional.
He had to pass challenging written and service-oriented tests to gain his 18-karat keys and he is elated that he’s reached his longtime goal.
Less than 10 percent of all concierges in the world are admitted to Les Clefs d’Or. “People get turned down all the time,” Anderson said, explaining that he was a little worried when he received his acceptance letter, which came in a thin envelope. He’d been told the keys would be sent along with the acceptance, but they weren’t there.
Instead, the keys were presented to him in person by his mentor and fellow Les Clefs d’Or member, Eric Edenfield, chief concierge at the Kenwood Inn, at a surprise ceremony where his colleagues honored him with a champagne toast. “Being a concierge is Jimmy’s passion, not his paycheck,” Edenfield said.